Terms of Service

PRIVACY STATEMENT

BgTravel respects your privacy and does not sell or divulge any information about its customers. We do not collect or keep any credit card information on our web site. All credit card payments are made through third party - PayPal and secured through Secure Sockets Layer /SSL/. Your credit card data will stay strictly confidential.

PAYPAL PAYMENT

PayPal is an account-based system that lets anyone with an email address securely to send and receive online payments using their credit card or bank account. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number.

INSURANCE

Those taking part in every BgTravel tour are responsible for arranging adequate travel, health, accident and theft insurance as well as trip cancellation insurance. All  transportation vehicles rented / hired for a tour are insured with a Third party liability insurance and Comprehensive vehicle insurance. A minimum excess insurance amount of EURO 1000 is payable by the participant in the event of an accident during a rental.

LIABILITY

BgTravel is responsible for providing the services listed at the end each tour description. Other services are not included in the tour price and must be requested additionally. We ask our customers to read our Terms of service and to sign an indemnity waiver which is a standard practice of any tour / travel agency. The participants in our tours are fully aware of the risks and dangers involved in any kind of outdoor and adventure activity and accept full liability. They also are themselves responsible for any damage caused to third parties and agree to forgo all claims against BgTravel and its employees for any damage occurring during incidents on the tour. All kind of complaints must be reported immediately to the tour guide and cannot be considered at a later time. BgTravel does not accept any liability for delays caused by breakdowns or necessary repairs to transportation vehicles during the tour. Any disputes arising will be settled before a competent court of law in Sofia, Bulgaria.

CANCELLATION AND REFUND POLICY

BgTravel reserves the right to withhold the deposit/tour charge in full when the cancellation is made less then 2 weeks prior to departure or in the event of no show up on the tour start day. Tour dates cannot be changed once they are confirmed. Once confirmed, tour dates will not be changed. However, BgTravel reserves the right to change tour routes in order to avoid unexpected circumstances. BgTravel is not liable for the cancellation of any outdoor activities for reasons out of its control. When the tour has to be interrupted or ended for reasons outside of the control of BgTravel, its contractors or third parties such as bad weather, accident, collision, illness, death, strike, natural disaster etc., the contract becomes invalid and the tour will be discontinued. Customers will be reimbursed the proportion of the tour cost for the number of days remaining. Refunds are repayable to a maximum of the paid balance only. No further liabilities will be accepted.

BgTravel, reserves the right to cancel a scheduled tour for cause and if this occurs, the customers will be immediately notified with a written notice and the deposit will be refunded in full.  No further claims can be accepted. In case of a customer canceling his/her booking after confirmation, BgTravel reserves the right to withhold the deposit/tour charge in part for costs incurred. If a tour is cancelled more than 75 days prior to the departure date, the fee is US 100. If a tour is cancelled within 75 days from departure the cancellation fee is as follows: